Empathy is Not Dead: It’s Just Tired of Buzzwords
Let’s face it, “empathy” gets thrown around a lot. It’s often performative or misunderstood.
In this talk, I’m cutting through the noise. I’ll show how real empathy, the kind rooted in neuroscience and human connection, is one of the most powerful tools we have. Empathy is more than a buzzword; it’s a business driver. When we use it with intention, we create relationship shortcuts, fuel performance and make better decisions. Empathy works. Not just for people, but for performance. Empathy means business.
Learning Objectives:
By attending this session, participants will:
- Derive Value & Bust Myths including ROI & Research Trends
- Investigate Empathy featuring Breakout Experimentation Leveraging Neuroscience
- Review your Amplification of Empathy Emerging through Shareback & Debrief
Attendee Credits
Attendees who participate for the full duration of the educational session will be eligible to earn 1 SHRM and 1 HRCI recertification credit.
Speaker
Patricia Bravo doesn’t follow convention. She selected career opportunities which gave her an unvarnished, hierarchy-free, direct line of sight into the everyday impact leaders have on teams.
After earning an MBA and working her way up at companies acquired by Oracle and IBM, she landed at Starbucks, making an unusual choice. She turned down a promotion to serve people she cares for most, team members.
While navigating corporate life, she supported hundreds of students through a teaching side hustle. That defiance won her an Instructor of the Year award, landed her an invitation to publish research and opened doors to teaching undergraduates at University of Washington, Bothell and professionals at UCLA Extension.
She bucked convention again, starting her company Bravo For You, where she’s become known for her human-centered empathetic leadership programs with clients like Sony Pictures, T-Mobile, Amazon and more.
